Welcome to Car Hire Stratford. These Terms of Service govern your use of our website and vehicle rental services. By accessing our services, you agree to these terms.
Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement that you'll receive upon booking confirmation or at the time of vehicle pickup. This agreement outlines specific terms, conditions, insurance coverage, applicable charges, and your responsibilities during the rental period. In the event of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a Vehicle in Stratford
- To rent a vehicle from Car Hire in Stratford, you must be at least 21 years old. Age limits may differ based on vehicle type, with additional fees applicable for drivers under 25. A valid driving licence appropriate for the rental category, identification, proof of current address, and valid payment details are required, along with any other conditions outlined in the Rental Agreement.
Booking and Payment Information
- Reservations can be made via our website, over the phone, or directly at our Stratford office. A deposit may be needed to confirm your booking, with the balance and a security deposit due upon vehicle pickup. All charges are in British Pounds (£) and include VAT as applicable. We accept major credit and debit cards through trusted payment processors.
Vehicle Pickup and Drop-off
- At the time of vehicle collection in Stratford, it is necessary to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be created and signed by both parties. The vehicle must be returned in the same condition it was collected, with allowances made for standard wear and tear. Any new damage will be evaluated and charges applied as needed. It is important to return the vehicle with the same fuel level as received; refueling fees will apply for vehicles returned with less fuel. Late returns may incur additional fees, so please contact us as soon as possible if a delay is anticipated. You will be responsible for any parking tickets, traffic violations, or charges incurred during the rental period, along with a nominal administration fee.
Insurance and Responsibility
- All car rentals in Stratford include basic third-party insurance. Detailed coverage information and excess amounts can be found in your Rental Agreement. Additional insurance options may be offered to lessen your financial exposure. You will be liable for damages or losses up to the insurance excess unless additional coverage is purchased. Damages resulting from negligence or misuse remain your responsibility, regardless of insurance status.
Cancellation and Modifications
Cancellation and amendment policies differ based on the type of booking and the notice provided. For detailed information, please consult your booking confirmation or Rental Agreement. Be aware that late cancellations or failure to show may incur additional charges.
7. Restricted Activities
Prohibited Uses of Vehicle
- Usage of the vehicle for illegal purposes or activities is strictly prohibited. This includes racing, rallying, off-roading, or any hazardous use. Transporting dangerous materials or sub-letting to others is not allowed, nor is allowing unauthorized drivers. Driving under the influence of alcohol or drugs is forbidden. Additionally, the vehicle must not be used beyond its design specifications, must adhere to passenger and weight limits, and must remain within the agreed geographical boundaries without proper authorization.
Breach of terms may lead to rental cancellation and fees.
Limitation of Responsibility
To the fullest extent allowed by English and Welsh law, Car Hire Stratford will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, related to your use of our services. Our liability for any claims is limited to the rental amount you paid in the last 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraud.
9. Applicable Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England and Wales.
10. Terms Revisions
We reserve the right to update these Terms at any time. Changes take effect immediately upon publication on our website. Continued use of our services indicates your acceptance of the revised Terms.
Contact Us
Contact Us for Terms of Service Inquiries
Stratford Car Hire Services
Stratford, London E20 2AD
Contact Us: Phone:
443332100115